Refund policy

Returns and Refund Policy

WorldFeast 30-Day Money-Back Guarantee

If you are not happy with an order, contact us within 30 days of delivery at ben@worldfeast.co.uk and tell us what was wrong. We will refund you in full, including delivery, to your original payment method within 5 working days of you contacting us. You do not need to return any food.

This guarantee applies where you are not happy with the food or service you received. It is not a right to cancel an order because you have changed your mind. If your plans change before delivery, you can move your delivery date up to 3 days beforehand by replying to your order confirmation.

This guarantee is in addition to, and does not affect, your statutory rights.

Your statutory rights

If goods are faulty, not as described or not of satisfactory quality, you have legal rights under the Consumer Rights Act 2015, including the right to a repair, replacement or refund. These rights are not affected by this guarantee or by anything else in this policy.

About this policy

Welcome to worldfeast.co.uk. The terms “we”, “us” and “our” refer to worldfeast.co.uk and to WorldFeast Limited (collectively “WorldFeast”). WorldFeast operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Worldfeast.co.uk is powered by Shopify, which enables us to provide the Services to you.

Wherever we use the word “Consumer” in this Returns and Refund Policy, we are referring to any individual using the Services or acting wholly or mainly outside that person’s trade, business, craft or profession.

You can review the most current version of this Returns and Refund Policy at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of this Returns and Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to this Returns and Refund Policy in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to this Returns and Refund Policy constitutes acceptance of those changes. Any change will not reduce the 30-day money-back guarantee for orders already placed.

Consumer’s right to cancel our contract

If you are a UK consumer, you have the right to cancel certain contracts within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but you have no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly (regulation 28(1)(c)). This applies to most of the goods we supply through the Services, including our prepared, chilled food. This does not affect the 30-day money-back guarantee above.

If you do have the right to cancel, the following instructions apply:

  1. You have the right to cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).
  3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear action or statement. This includes contacting us via the Contact section of our website, or by sending the completed Model Cancellation form to our business address (both detailed at the end of this Returns and Refund Policy).
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract:

  • To WorldFeast Limited, 14 Temple Street, Brill, Aylesbury, Bucks, HP18 9SX
  • I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],
  • Ordered on[*]/received on [*],
  • Name of consumer(s)
  • Address of consumer(s),
  • Signature of consumer(s) [only if this form is notified on paper],
  • Date

[*] Delete as appropriate